Cancellation and Refund Policy

Effective Date: 28 April 2026

This Cancellation and Refund Policy applies to purchases made from ProMizzion, including class credits, programme packages, camps, weekly classes, trial classes, workshops, events, online or offline learning access, and related services.

1. General Policy

Customers are advised to review all programme details, pricing, schedules, package terms, validity periods, requirements, and service details before making payment.

All registrations for ProMizzion programmes are confirmed upon successful payment.

As each programme involves advance planning of venues, trainers, materials, and participant arrangements, all fees paid are strictly non-cancellable and non-refundable, except where ProMizzion cancels, postpones, or reschedules a programme and the participant chooses a refund instead of a transfer.

2. Transfer Request by Customer

Customers who are unable to attend their registered programme may request to transfer their enrolment to a future programme intake by contacting ProMizzion at Prokidz2011@gmail.com or 016 626 0967.

Transfer requests must be submitted in writing at least seven (7) days prior to the programme start date.

3. Transfer Eligibility

Transfer requests are subject to the following conditions:

• Transfers are subject to availability of seats in the requested programme and intake
• Approved transfers must be utilised within six (6) months from the original programme date, unless otherwise stated
• Each registration is entitled to a one-time transfer only
• No further changes will be allowed after the approved transfer is utilised
• Failure to attend the original or rescheduled session will result in full forfeiture of the programme fees

4. Medical or Exceptional Circumstances

In cases of serious illness or emergencies, supporting documentation may be requested. Management reserves the right to review such cases on a discretionary basis.

5. Non-Refundable Cases

Fees are strictly non-refundable once registration and payment are confirmed.

Refunds will not be provided if:

• The participant fails to attend the programme
• The participant fails to attend the rescheduled session
• The transfer request is made less than seven (7) days before the programme start date
• The approved transfer is not utilised within six (6) months from the original programme date
• The registration has already been transferred once
• The customer provides incorrect information during registration or payment

6. Class Credits and Package Validity

Class credits and packages are subject to the validity period, eligible programme usage, and terms stated at the time of purchase.

Unused credits or expired packages are not refundable unless otherwise approved by ProMizzion in writing.

7. Duplicate or Mistaken Payment

Duplicate payment or mistaken overpayment is refundable after verification by ProMizzion.

8. Refund Processing

Approved refunds, where applicable, will be processed using the original payment method where possible.

Refund processing time may depend on senangPay, banks, card issuers, or payment providers.

9. Programme Changes by ProMizzion

ProMizzion reserves the right to cancel, postpone, or reschedule a class, camp, programme, event, or service due to operational reasons, technical issues, coach availability, insufficient registration, safety considerations, or circumstances beyond our control.

In such cases, participants will be offered either:

• A transfer to the next available programme; or
• A full refund of fees paid.

10. Consumer Rights

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

By proceeding with registration and payment, you acknowledge that you have read, understood, and agreed to this policy.

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